Shipping policy
1. Order Processing
All orders are processed within 3–8 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Destinations
EUWears ships worldwide. No matter where you are located, we aim to deliver your order safely and efficiently.
3. Shipping Options
We offer two DHL shipping options for all orders:
- Premium DHL Shipping – FREE
- Express DHL Shipping – €10.00 (5–8 business days not including order processing time)
Shipping prices are fixed and do not vary based on location or order size.
4. Delivery Times
Estimated delivery times depend on the selected shipping method:
- Premium DHL Shipping: Delivery time may vary depending on location
- Express DHL Shipping: 5–8 business days, not including order processing time
Please note that delivery times are estimates and may be affected by external factors such as customs or carrier delays.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your package.
6. Customs & Duties
For international orders, customs fees, duties, or taxes may apply depending on your
country. These charges are the responsibility of the customer.
7. Promotions
Only orders over 50 euros get a free beanie.
8. Address provided by clients cannot be shipped to
If the shipping address provided by the customer is invalid or cannot be delivered to, we will contact the customer via email as soon as possible.
If the customer does not respond within 5 business days, or is unable to provide a valid shipping address, we reserve the right to ship the order to the billing address (if applicable).
If shipping to the billing address is not possible, the order may be delayed or canceled at our discretion.
9. Additional Shipping Information
Please note that high value orders may require additional processing or verification before dispatch and may therefore take longer to ship than our standard processing times.
Orders shipped to Iceland may also experience longer delivery times due to customs clearance procedures, which are outside of our control. While we always aim to dispatch and deliver orders as quickly as possible, customs inspections and processing may result in unexpected delays.
We appreciate your patience and understanding in these circumstances.
10. Contact
If you have any questions about your order or shipping, feel free to Contact Us.
Email: euwearsinfo@gmail.com
Brand: EUWears