Refund policy
Thanks for shopping with EUWEARS. If something is not right, we will fix it. Please read the policy below so returns stay smooth and fast.
Returns eligibility
You can request a return within 14 days of placing your order.
To be eligible for a return, items must be
unused, unworn, and unwashed
in original condition with all tags attached
in original packaging
free of smells, stains, or damage
If an item is returned in a worn or damaged condition, we may not be able to accept it.
Non returnable items
For hygiene and safety reasons, we do not accept returns for
underwear, socks, or face coverings if the sealed packaging has been opened,
items marked final sale, gift cards, part payment orders except if it arrives damaged, defective, or incorrect as a result of our error.
If you are unsure whether your item is returnable, contact us before sending it back.
How to start a return
To begin a return, email us at euwearsinfo@gmail.com with
your order number
the item you want to return
a short reason for the return
photos if the item arrived damaged or incorrect
We will reply with return instructions and the return address. Please do not send anything back without contacting us first, as unapproved returns may be delayed or refused.
Return shipping
Return shipping costs are paid by the customer unless the item is defective, damaged, or we sent the wrong item.
We recommend using a tracked shipping service. EUWEARS is not responsible for returns lost in transit.
Exchanges
We do not offer direct exchanges.
Refunds
Once your return is received and inspected, we will email you with the approval status.
If approved, your refund will be issued to your original payment method.
Refund processing time usually takes 3 to 10 business days depending on your bank or provider.
Original shipping fees are not refundable, except when the return is due to our mistake.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include clear photos and your order number.
But be aware that in order to receive a correct order, items in the past order must be sent to our warehouse back. We cover the shipping costs
Late or missing refunds
If you have not received your refund after you get our confirmation email, check with your bank or payment provider first. Refunds can take a few days to post. If you still do not see it, email us and we will help.
Size & Measurements
We do not accept returns or exchanges due to an item being too small, big or not fitting when the customer has contacted us regarding sizing and we have provided all available measurements and size information before the purchase. By confirming that the measurements are suitable and proceeding with the order, customer acknowledges that customer has reviewed and accepted the provided sizing information. Therefore, once the order has been confirmed, we cannot accept a return or exchange based solely on the item not fitting as expected.
Part Payment Orders
Orders placed using a part payment or installment payment method are considered final and non refundable upon confirmation of purchase. Due to the inherent financial risk associated with installment based transactions, we do not accept cancellations, returns, or refunds for such orders once they have been successfully placed.
Please note that part payment orders consist of three scheduled payments. Your order will be processed and shipped only after the second payment has been successfully received. The third and final payment will be collected according to the agreed payment schedule after your order has been dispatched.
Exceptions apply only in cases where the delivered item is damaged, defective, or incorrect as a result of our error. In such instances, customers must notify us within 48 hours of delivery, providing clear photographic evidence of the issue. Upon verification, we will, at our discretion, arrange for a replacement or issue a refund where appropriate.
Contact us
For any return or refund questions, email
euwearsinfo@gmail.com
Or use the Contact Us form on our website.